Saturday, September 8, 2012

Second Life: JIRA: It's not what it used to be

Mister Acacia is online

Earlier in the week, Linden Lab has made changes to their JIRA, and it seems only management understands how the changes might help. Basically, users may no longer comment on any existing issues. Users may not see any new issues except their own, and once their issue has been triaged, it will be hidden from your view as well.

The reason they did this is because people (me, too), tended to go off-topic, too often ranted against LL for either lack of communication or their obvious lack of concern.

Apparently the people who chose this aren't the people who use JIRA. This is unfortunate, and you need to let them know if this affects you. But do that correctly. If you want access just to rant or soapbox or preach or argue or discuss, then you're barking up the wrong tree. The JIRA is not intended as an open forum. It has one purpose, to report bugs and feature requests and to manage the work.

Let management know if this affects your ability to work with LL, or if it affects your desire to work with LL, or if this affects your desire to stay as a paying user.

Mister Acacia is offline


Lord said...

This is an ongoing attempt to streamline the administration and operations of Second Life to become more game-like.

Basically, with this new system, your simply informing them of a problem and if they think it is important enough they might work on it. Thanks for you input.

Just another step to separate the customer from the corporation. I would hate to be in their customer relations department for the next few months.

JayR Cela said...

Ummm ?

Customer Relation's ?

What's That ?

JayR :_)